Treetops Adventure Dwellingup

GENERAL CONDITIONS: All participants must have a digital waiver form, herein referred to as (“E-Waiver”), filled and signed prior to participating in the Activity. Participants Under 18 years of age, must have a guardian complete the form on their behalf. The E-Waiver will be emailed to the main organiser, as a separate email to the booking confirmation email. The E-Waiver email must be forwarded to all participants to allow them to complete the form prior to arrival. A draft version of each location’s waiver form can be found online. The Activity may reach up to heights of 25m in the forest. Some risks include but are not limited to branch falls. Not all risks can be predicted and by participating you understand and accept there are inherent risks involved. The Activity can include the following experiences. By agreeing to these terms and conditions, you and all Guests agree to adhere to each experience’s rules of participation (see ‘Experience Terms’): Standard Session Express Sessions Extended Sessions Zipcoaster NetWorld VertZone KidZip Zipline Tours Segway Tours Mountain Bike Hire Prior to harnessing, all pockets must be emptied. This includes but not limited to: Phone Keys Wallet With the exception to required medication as approved by Management. Lockers for small personal items are provided for all Guests to use. Treetops Adventure will not take responsibility for any damage or loss of personal items or clothing as a result of attending the park. Participants are required to be dressed appropriately to participate: a. Fully enclosed footwear from the ankle down with rigid soles are required. b. Long hair tied back into a low bun. c. Waists covered. d. Remove or cover piercings. e. Remove jewellery, such as watches, rings and large hoop styled or dangling earrings. The Activity allows the use of phones and cameras, provided they are attached safely with a wrist strap or lanyard and are approved by the manager on the day. This includes GoPro’s and other action cameras. a. Recommended mounts include the elastic helmet mount strap, chest mount harness and wrist strap. Helmets with the adhesive mount are available for use but participants must provide the matching attachment to click into place. Treetops Adventure reserves the right, in its absolute discretion, to refuse admission to the Activity, ban from entry to the Activity or remove from the Activity any person who: a. Has been convicted of a criminal offence, which, in the opinion of Treetops Adventure is likely to affect the enjoyment of other visitors. b. Has behaved in the Attraction in a manner, which, in the opinion of Treetops Adventure, has, or is likely to affect the enjoyment of other visitors. c. Uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner, which may provoke a breach of the peace. d. Does not follow the written or verbal safety instructions or behaves in a manner which may endanger the safety of the individual or other visitors in the Activity. e. Is in non-compliance with safety rules and safety system as instructed by Treetops Adventure personnel. f. Appears to be under the influence of drugs or alcohol. No refunds or rescheduling will be payable by Treetops Adventure should any participant not be permitted to participate due to the above. All participants must ensure they have the met the correct supervision ratio prior to arrival. Treetops Adventure recommends adult, herein referred as, (“Grown-Up” or “Grown-Ups”) supervisors who maintain a reasonable level of health due to the physical nature of the Activity. See ‘Course Restrictions’ section below for age restrictions and supervision requirements. Smoking is not permitted at the Activity, near safety equipment or while wearing safety equipment, only in the designated area. No running in the Activity. No screaming whilst onsite in respect our wildlife and neighbours. We politely ask that all Guests keep the noise to a minimum. Treetops Adventure maintains a pet free environment. The location of our parks is home to both native and wild species. For their protection, a limited interaction with domestic species of any kind is in place. No equipment is to be taken past the check-in area. All equipment is to be removed prior to using the bathroom and must be fitted by a team member prior to continuing the Activity. No drinking from cans due to risk from bees and wasps. Keep to designated paths to prevent root compaction around our trees. Pregnant women are not permitted to participate. Weight restrictions apply to each experience/activity. We may weigh you for your own safety. Treetops Adventure recommends people with pre-existing injuries or heart conditions do not participate. If participants have medical concerns, please consult a health professional before attending. If it safe to attend, please disclose any pre-existing injury or medical concerns on the E-Waiver, and let a team member know at arrival so we can better assist the participant if required. TREE ROPES COURSE CONDITIONS: Check-in is 15-minutes prior to the booked session. For all sites, please consider early arrival to allow for travel time to the Activity, finding parking, use of lavatories and the walk to the check-in desk. Late arrivals: Treetops Adventure maintains strict session times. Participants who are late will be trained in the next available session and will be required conclude at the end of their original session time. It is at the manager’s discretion to allow any late persons to receive their full session. No refunds or credits will be issued for late arrivals. All participants must be fitted into the safety equipment supplied by Treetops Adventure. Only the safety equipment supplied by Treetops Adventure may be permitted on the Activity. Participants must only be fitted and checked by a Treetops Adventure instructor prior to attempting the Activity. All safety equipment must be returned to the reception area at conclusion of the booked session. All participants must undergo a safety briefing and/or complete the training course, prior to commencement of the Activity. This applies to all Guests who have previously participated, to ensure the safety of all Guests and Team Members. Participants must act according to the provided training. If you are unsure at any time, please remain calm and seek assistance from a Treetops Adventure instructor. The safety equipment must only be used as instructed, including the zipline or flying fox pulley. Respect all equipment. Equipment must not be left on the ground or dragged through the dirt to help protect the safety equipment for future use. All participants must attach themselves to the waiting line cables at the Home Tree(s) prior to attempting the Activity. Follow the instructions of our team members at all times, who are here to keep you safe and assist you to have a safe and enjoyable session. Maximum of 1 person per aerial activity/obstacle/challenge. Maximum of 3 people per platform between each activity/obstacle/challenge. Treetops Adventure understands that each participant will move through the Activity at their own pace and encourage safely overtaking at the platforms for all participants if able to do so. Only 3-7yrs have access to the Junior and Junior Pro Courses (Yellow and Orange difficulty levels). There is strictly no Grown-Up access to the Junior or Junior Pro Courses. Red must be completed prior to attempting the Black. Black must be completed prior to attempting the Extreme Black TREE ROPES COURSE – COURSE ACCESS AND RESTRICTIONS After training, participants have approx. 2-hours to complete as many courses as they can during their session. This may be affected by but not limited to the individual’s confidence and capabilities, the weather, the number of other climbers and their confidence or capabilities. On average 2 – 3 courses will be completed in this time on the higher courses. On the Junior Courses, participants complete the courses on an average of 8 or more times (depending on location). Participants can choose a starting course, based on their age, ability, weather and other course restriction. Attempting the Expert Level as a starting course is at the discretion of Treetops Adventure Team Members only. Requirements for 3 – 7 years a. This age group has access to Junior and Junior Pro courses only (and VertZone at Belgrave Park). b. This age group must have a Grown-Up supervising from the ground at all times. There is strictly no Grown-Up access to the Junior and Junior Pro courses. c. Treetops Adventure recommends a separate non-paying Grown-Up to attend as a supervisor, allowing paid and participating Grown-Up supervisors for older children to maximise their climbing time. d. Entry is free for spectators and ground supervisors with the exception of the following locations: i. Yanchep National Park: For entry fees, please visit the Department of Biodiversity, Conservation and Attractions – Know Your Fees webpage. https://parks.dpaw.wa.gov.au/know/park-entry-fees ii. Shoalhaven Zoo and Nowra Park: Tickets to Treetops Adventure Nowra does not include entry to Shoalhaven Zoo. Discounts for zoo entry is available to our Guests. e. There is strictly no Grown-Up access to the Junior and Junior Pro Courses. Verbal and/or physical assistance can be offered from the ground by supervisors. If oncourse assistance is required, please speak to a Treetops Adventure team member. Requirements for 8 – 12 years: a. 1 participating Grown-Up is required per up to 4 children. b. The supervising Grown-up must be of 18yrs or over and participating on the course with the children. c. 8 – 9 years may access the Green and Blue Courses only. d. 10 – 12 years may access the Green, Blue and Red Courses only. e. Groups who have children in both these age groups are recommended to have an additional Grown-Up participating to give 10 – 12 year olds (who have sufficient time) the opportunity to participate in a higher course with one Grown-Up, while the other Grown-Up continues with the 8 – 9 year olds on the lower courses. f. Participating Grown-Ups are required to purchase a ticket. Requirements for 13-17 years: a. This age group has access to Green, Blue, Red, Black Courses only. b. Red must be completed prior to attempting the Black or at a Team Member’s discretion. c. Treetops Adventure requires having a non-paying Grown-Up supervisor onsite whilst they participate. d. This age group does not qualify as an Grown-Up supervisor for younger ages. 18+ years a. Has access to Green, Blue, Red, Black Courses and, if available, the Extreme Black Course. b. Red must be completed prior to attempting the Black at the instructor’s discretion. Courses are graded according to difficulty, with strict age restrictions for participants under 18 years. Some of the courses may require a level of ability above that of the participant. Only Treetops Adventure Team Members have the discretion to allow or restrict access to any participant should they wish to attempt a course, irrespective of their age or height, but based on the participant’s individual capabilities. The following combination are the average Child (8-17) and Grown-Up courses completed during a session: a. Green and Blue b. Green, Blue and Red. c. Blue and Red d. Blue, Red, Black e. Red, both Blacks. If you have concerns on your personal ability to complete a course, please seek recommendations from a Treetops Adventure Team Member. We generally recommend: f. Junior & Junior Pro Courses i. 3 – 7 years g. Green Courses i. For participants not yet confident with heights ii. Who have not previously climbed at Treetops Adventure h. Blue Courses for participants i. Who have some confidence with heights ii. A reasonable level of fitness i. Red Courses for participants i. Who are very confident with heights ii. And maintain a higher level of fitness including upper body strength. j. Black Course only to participants i. Who are of the correct age ii. And completed the Red Course demonstrating the appropriate strength required for the black. CANCELATION POLICY Treetops Adventure is a most-weather event and operates rain, hail or shine. Treetops Adventure will close during electrical thunderstorms and/or strong winds in the immediate local area. This will be at the discretion of Treetops Adventure. Cancellations made 10 or more days in advance of the scheduled booking date, will receive a full refund or free reschedule, including group booking deposits. Cancellations made between 2-10 days from the scheduled booking date will be entitled to a 50% refund or incur a 20% reschedule fee to move the date. Cancellations made within 0-2 days of the booking or no shows will forfeit the entire booking, with no refunds or rescheduling available. In the event that Treetops Adventure cancels prior to the start of your session for any reason, you will be informed immediately. You will be entitled to a full refund or reschedule to a new date. In the event you have already started your session and Treetops Adventure is forced to close the park, and you are less than halfway through the session, you will be entitled to a free reschedule. Forced Majeure Clause: Should events beyond the reasonable control of Treetops Adventure, including but not limited to acts of God, war, strikes or labor disputes, airline flight cancellations, terminated stays, infectious disease such as SARS and COVID-19, government regulation or advisory, disaster, fire, earthquakes, hurricanes, or any other cause reasonably beyond Treetops Adventure’s control, Treetops Adventure maintains the right to cancel any booking, providing written notification to the Guest and credit the booking back to the Guest.