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Wander Voucher FAQs

 Thanks for your interest in Western Australia’s A Million Reasons to Wander Out Yonder, Wander Vouchers.  To redeem your Wander Voucher visit our Redeem Your Voucher Page

Key dates to remember

21 September – Sign up to receive your Wander Voucher from 10am.
31 October – Redeem your voucher. Experiences need to be booked and paid.
31 December – all travel must be complete.

The Wander Voucher Journey

Sign up to receive your Voucher > Book & Pay for your experience > Make Wonderful Memories!

Getting your Voucher

As per the announcement, the voucher is aimed at assisting the Western Australia Tours Experiences. For the $100 Voucher to be applied to your booking, your shopping cart will need to include $200 or more and include eligible experiences.

From 21 September you can download a voucher here. You will need to provide:
Your Name,Valid email address,Your residential email address & agree to the terms & conditions.You may also be required to show a photo I. D when redeeming your voucher.

No, the Wander Vouchers are not Transferrable.

All Western Australia residents aged 18+ can claim a voucher. Only one voucher can be claimed per person. You will need to provide your details (Name, Email, Residential address) and agree to the terms and conditions via the registration form. 10,000 vouchers will be available.

Your voucher should be emailed to you within 24 hours of registration.

Due to high demand on the registration site during this time, we kindly ask you to please be patient and try back at a later time or email WA Visitor Centre and we will investigate for you.

There are 10,000 vouchers available, each voucher valued at $100.

Experiencing Issues getting a voucher?

This is not critical to using the voucher, it is the actual promo code number that you need.

A valid email address is required to receive your Wander Voucher. There are several accessible and free platforms to sign up for your own personal email address.

Only one email address can be used per voucher. The system will not accept duplicate emails. Please ensure the email address is active and spelling is correct.

Please wait 24 hours to receive your voucher. Check your spam or junk email folder. If you still have not received your voucher after 24 hours, please email the WA Visitor Centre for help.

Your voucher must be used by 31 October 2020. This means you need to have booked and paid for your experience by 31 October 2020. After 31 October, any unused vouchers will be invalid.

If you have a question about an existing booking, please contact the Western Australia Visitor Information Centre, quoting your itinerary number.

Troubleshooting

a) Have you incorrectly copied the voucher number? Please note that the field is case sensitive, check if you have a space before/after, that the characters are entered correctly.
b) Does your cart have less that $200 of eligible product for each voucher being used? If so, add additional eligible products to ensure there is $200 of eligible product for each voucher used.
c) Has your voucher expired? Wander Vouchers can be used in a booking, up to 31 October.
d) Has your Wander Voucher been used already? Each voucher can be only used once. When a transaction is complete, the voucher number is automatically deactivated.
e) If using multiple vouchers, please check that the extra vouchers are required to affect the total price. For example, you cannot use more than 1 voucher for bookings of $200 or less.
f) The voucher may not be applicable to this product or service. Please contact WA Visitor Centre for assistance.
g) If no to all the above, please contact the Western Australia Visitor Information Centre team.

Wander Vouchers can be used for Tours Experiences. We have a range of combos or you can select and add to your shopping cart from our list of tours. We would love to book your whole itinerary for you including accommodation if you plan to travel outside of your region. Contact the WA Visitor Centre is if you would like a complete itinerary created and booked for you.

Sign up to our newsletter, we will keep you up to date with any future rounds of the voucher program. Still register as you will be added to the waitlist. Any vouchers not redeemed by 31 October 2020 will be made available to those on the wait list (in order of registration).

Redeeming your Voucher

A digital voucher will be issued to the email address provided within 24 hours of successfully registering. To redeem, you can select and book here on our website or if you would like a complete itinerary including a range of experiences prepared, you can visit and present your voucher in store at the WA Visitor Centre, 55 William St, Perth. Alternatively, you can email a list of preferred experiences and we will return a quote for you.

No. Bookings must be made after the voucher date of issue.

You will have until 31 October 2020 to book your experience. You will have until 31 December to enjoy the experience. This is the Wander Vouchers process:

Monday 21 September 2020 - you can download the voucher from 10am
Saturday 31 October 2020 - bookings should be made and paid and vouchers applied to the booking
Thursday 31 December 2020 - All travel must be complete. We encourage you to book early.

No. Those who receive a voucher will need to spend at least $200 in order to receive the $100 discount on WA tour and/or experience (s).

Yes. Each voucher will be capped at $100 per $200 spent. Example scenarios:

When your purchase is $200 or over, you will save the maximum $100 off the total booking cost by redeeming one voucher.

In order you use more than 1 voucher on a single booking you will need to have at least $200 of eligible tour products for each voucher. If are using 3 vouchers you can save up to $300 if you have $600 of eligible products..

In all cases, eligible tour and experiences must be booked.

Take some time to find your Wander Experience on www.wavisitorcentre.com.au. You will see that you can select several individual tours into your shopping cart, or you might find one of these Combos are suitable. If you are still unsure, our team at the WA Visitor Centre can help, just email the following to us:

-   Preferred dates for travel (From when to when?)
-   number of people travelling
-   # of vouchers claimed
-   experiences of interest
-   where you are located (address)
-   are you willing to drive?
-   What is your budget

We ask for your patience as it will take a little time to create your Wanderful Experience.

No. The Wander Vouchers can only be redeemed at an accredited visitor information centre and our team at the WA Visitor Centre, 55 William St, Perth, can help you.

The voucher is not redeemable for point-to-point flights. It can, however, be used for a scenic flight which you can book through the WA Visitor Information Centre.

The A Million Ways to Wander out Yonder Wander Voucher is not affiliated with any other voucher, offers or discount systems currently in the market.

Yes, but it must be booked within the same transaction. Once you make a booking using your voucher, the voucher will be marked as redeemed. Any unused dollar value of the voucher will be reinvested into the pool for somebody else to access. We encourage you to select your experiences on www.wavisitorcentre.com.au or if you would like a complete itinerary created for you, please email the team.

The operator/experience needs to first be eligible to participate in this promotion and be set up to take bookings via Bookeasy. You can encourage them to contact us if they are interested.

Please contact us to cancel your booking as vouchers are non-refundable and it is likely cancellation and administration fees may apply.

Please refer to the terms and conditions outlined in your respective tour/experience booking confirmation to understand what refund you are likely to receive. Alternatively, contact us, we will source another tour with the same operator or see if an alternative operator is suitable. If there are no options that suit and the booking was made through us, we will process the refund for you.

For information please visit https://wander.westernaustralia.com/faqs


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