Laura the Explorer

If you cancel: • Cancellation policy updated for COVID-19: All bookings cancelled prior to one hour of departure will be issued a credit note valid for one year from the date of issue. • Except for the above point, our normal cancellation policy remains valid. • All tickets and bookings are non-refundable. Provided that notification is received by Laura the Explorer over 1 hour prior to the scheduled departure date/time, the amount paid for any unused ticket/service can be issued as a credit note for future Laura the Explorer Tours. Notification must be made by phone or email. • Cancellations must be advised at least 1 hour prior to the tour's departure date/time. • Any amendments/changes made within 1 hour of scheduled departure time will result in the forfeiture of all monies. • Refunds will not be made for inadvertently booking the wrong tour time, departure point, or for personal reasons. Conditions a), b), and c) above still apply. • Cancellations once the scheduled tour has been undertaken will result in the forfeiture of all monies. • Credit notes are valid for a period of one (1) year from the date of scheduled travel. No extensions can be offered on credit notes. • Credit card surcharge and postage and handling fees cannot be refunded or credited. • Redemption of a credit voucher can only be made when booking via phone or email. • Unused portions of a credit note will be re-credited. Any unused portion of a credit note will have the same expiry date as the original. • For any tour cancellations due to adverse weather conditions or mechanical failures that are entirely outside of passengers' control, passengers will be offered: 1. To transfer to another suitable tour on the same day; or 2. A full refund for any unused components of travel. • The above cancellation fees are in addition to fees that may be levied by accommodation house properties, travel agents, or third-party tour and transport operator cancellation fees. • All cancellations or requests to transfer must be made in writing to info@lauratheexplorer.com.au. • If you fail to join a tour or leave before its completion, you will not receive a refund for unused services. • If we are forced to cancel, we will offer you the option of: 1. A refund of the cost, or 2. Booking a future tour. • Our departures will be subject to numbers. If we need to cancel a tour or service, every effort will be made to offer a suitable alternative. If no alternative is available, we will refund the cost.