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WA NT TOURS PTY LTD

Description

WA NT TOURS is the specialist for guided small group tours with more than 21 years of experience. They offer a wide range of small group package tours, escorted tours, private charter tours, tailor-made tours, wildlife tours, wildflower tours, sightseeing tours and active tours throughout Western Australia and the Northern Territory. The scheduled tours can be easily combined and are operated all-year around with regular departures. A lot of the scheduled tours do require a minimum of 2 passengers only. Itineraries range in length from a half-day city sightseeing tour to an extended 23 days overland tour into the amazing and stunning regions both north and south of Perth. WA NT TOURS deliver the ultimate experience of the wonderlands Western Australia and Northern Territory.

1.Bookings and Payment Full payment of the invoice is to be paid three (3) weeks at the latest before the tour departure date. If the costs are given to the client in Australian Dollars (AUD) then the travel agency should convert the corresponding amount into the local currency. For Charter Tours: 10% payment at time of booking 50% 10 weeks before the tour departure date and 40% 6 weeks before the tour departure date. 2.Withdrawal and Cancellation Fees In the event that the client wishes/needs to cancel the following cancellation fees apply: Day tours 30 or more days prior to tour start:no cancellation fees 29 - 15 days prior to tour start:20% of tour price 14 - 2 days prior to tour start:50% of tour price 1 day (24h) prior to tour start:100% of tour price Extended tours 90 or more days prior to tour start:10% of tour price 89 - 60 days prior to tour start:30% of tour price 59 - 30 days prior to tour start:50% of tour price 29 - 3 days prior to tour start:80% of tour price Less than 2 days prior to tour start:100% of tour price Refunds will not be given for tour services and transport costs which are included in the tour but cannot be carried out by the client for any given reason. At the time of booking the client should be informed that a higher cancellation fee may be fixed for Charter Tours. 3.Cancellation by WA NT TOURS WA NT TOURS Pty Ltd reserves the right to cancel tours with insufficient number of passengers and by important personal reasons. In circumstances where minimum numbers are not reached a surcharged is offered to run the tour with insufficient number of passengers or an alternative tour may be offered. Reimbursements will be made for tours which are cancelled by WA NT TOURS for those amounts which have already been paid. 4.Program Changes WA NT TOURS Pty Ltd reserves the right to make changes to tour itineraries and type of transport which may have to be altered at short notice due to strikes weather road conditions official measures failure in providing of services by a third party illness or accidents or other similar circumstances. The Aboriginal components of our tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification. WANT TOURS Pty Ltd reserves the right to amend the itinerary in these circumstances with no obligation to refund. 5.Complaints Liability and Compensation Claims WA NT TOURS Pty Ltd endeavors to make every tour as pleasant and trouble free to the best of their ability. Complaints should be directed immediately to the tour leader at the time and place and if appropriate the tour leader will provide a written report to the passenger involved. General compensation claims are required in written form up to eight (8) weeks from the end of the tour and should be directed to the passenger’s travel agent. This compensation claim cannot amount to higher than the paid tour cost. All vehicles are fully licensed and carry a passenger and liability insurance coverage of up to AUD $20 million. No liability can be undertaken in the case of damage and/or unfavorable circumstances as mentioned in point 4 above due to strikes weather road conditions official measures illness or accidents or other similar circumstances. 6.Insurance There is no insurance included in the tour price. WA NT TOURS highly recommends passengers take out travel insurance against cancellation fees injury/accident sickness personal loss return journey and luggage loss or damage. WA NT TOURS is not liable for any of the above-named risks as well as for any damages or loss of belongings occurred through the fault of other passengers or third party. 7.Jurisdiction WA NT TOURS Pty Ltd is liable for the events which take place during the tour according to Australian laws and in the framework of our General Contract & Tour Conditions. Jurisdiction for complaints when making claims against WA NT TOURS is Perth Western Australia Australia.

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